Privacy Policy
1. About This Policy
This Privacy Policy explains how MYTH TOPUP collects, uses, stores, shares, and protects personal information when you use mythtopup.com, create an account, make a purchase, load MYTH Tokens, contact support, or participate in rewards and missions.
2. Information We May Collect
- Account information such as name and email address.
- Game account information such as Player ID, User ID, Server ID, or Zone ID.
- Contact information voluntarily supplied for transaction support.
- Order, MYTH Token, Points, rewards, and transaction records.
- Payment status, checkout identifiers, and transaction references supplied by payment providers. MYTH TOPUP does not need to store your full card number when payment is handled by the payment provider.
- Session, security, login, technical, and fraud-prevention information reasonably necessary to operate and protect the service.
- Support communications you send to MYTH TOPUP.
3. Why We Process Information
Information may be processed to create and secure customer accounts; fulfill orders; verify payments; maintain MYTH Token and Points balances; provide customer support; prevent fraud and abuse; maintain transaction and audit records; improve reliability; comply with legal obligations; and establish, exercise, or defend lawful claims.
4. Basis and Fair Processing
MYTH TOPUP processes personal information only where there is an appropriate basis, such as your consent, performance of a requested transaction or service, compliance with legal obligations, or legitimate business and security purposes permitted by applicable law.
We aim to collect information that is relevant and not excessive for the stated purpose.
5. Payment Processing
Payment transactions may be handled by third-party payment providers such as PayMongo and QRPh participants. Those providers may process information under their own privacy policies and legal obligations.
6. Suppliers and Game Fulfillment
When required to fulfill a top-up, relevant game account and order information may be transmitted to a supplier, service provider, or game-related fulfillment system. MYTH TOPUP limits such sharing to information reasonably required to provide the requested product or service.
7. Other Service Providers
MYTH TOPUP may use hosting, database, security, notification, analytics, or communications providers. Providers are expected to process information only for legitimate service purposes and with appropriate safeguards.
8. Cookies and Sessions
MYTH TOPUP uses session technologies necessary for account login, security, and core website functionality. Disabling essential session functionality may prevent account features from working correctly.
9. Retention
Personal information and transaction records are retained only for as long as reasonably necessary for the purposes for which they were collected, legitimate business and security needs, dispute resolution, accounting or audit needs, legal claims, and applicable legal requirements.
10. Security
MYTH TOPUP uses reasonable technical and organizational safeguards intended to protect customer information, including authenticated sessions, password hashing, access controls, request validation, payment-verification controls, and security logging. No internet-connected system can guarantee absolute security.
11. Your Privacy Rights
Subject to applicable Philippine law, you may have rights relating to your personal information, including rights to be informed, access information, object to certain processing, correct inaccurate information, request erasure or blocking where appropriate, data portability where applicable, file a complaint, and seek remedies for unlawful processing.
12. Requests and Account Information
For a privacy or account-data request, contact MYTH TOPUP through an official support channel. We may need to verify your identity before disclosing, correcting, exporting, or deleting account information.
13. Fraud, Security and Legal Disclosures
Information may be preserved or disclosed when reasonably necessary to investigate fraud, protect MYTH TOPUP or customers, respond to lawful process, comply with applicable law, or establish, exercise, or defend legal rights.
14. Changes to This Policy
This Privacy Policy may be updated when services, data practices, providers, features, or legal requirements change. The effective date shown above identifies the current version.